Return & Exchange Policy
At Krome USA Inc. we stand behind all of our products and if something goes wrong !
Your satisfaction is our utmost concern and if you are not completely satisfied with your purchase for any reason,
Return Material Authorization ( RMA # ) is required for any merchandise to be returned . you need to describe the items being returned and the reason for return.
Purchaser must notify within 7 days of receipt of products is any shipped in error.
Returnable Items must be shipped within ( 20 ) Twenty days from date of receipt
Following conditions apply on item(s) to be returned
- Items must be unused
- Must be in it’s original condition, packaging and complete with accessories
- It is Customer responsibity to pay cost of return shipping charges ( also freight charges on large items ) unless its Krome USA Inc error
- It is customer responsibility to insure all returns , Krome USA inc. is not responsible for return shipments that are lost, pilfered, or damaged during return process
- Shipping charges are not refundable
- We will Issue a Refund, exchange or credit for the value of the item as we receive and inspect item (s) condition
- Custom made, manufactured to order items cannot be returned unless it our error.