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Return Policy


At Krome USA Inc. we stand behind all of our products and if something goes wrong !

Your satisfaction is our utmost concern and if you are not completely satisfied with your purchase for any reason,

Return Material Authorization ( RMA # )  is required for any merchandise to be returned . you need to describe the items being returned and the reason for return.

Purchaser must notify within 7 days of receipt of products is any shipped in error.

Returnable Items must be shipped within ( 20 ) Twenty  days from date of receipt

Following conditions apply on item(s) to be returned

  • Items must be unused
  • Must be in it’s original condition, packaging and complete with accessories
  • It is Customer responsibity to pay  cost of return shipping charges ( also freight charges on large items )  unless its Krome USA Inc error 
  • It is customer responsibility to insure all returns , Krome USA inc. is not responsible for return shipments that are lost, pilfered, or damaged during return process
  • Shipping charges are not refundable
  • We will Issue a Refund, exchange or credit for the value of the item as we receive and inspect item (s) condition
  • Custom made, manufactured to order items  cannot be returned  unless it our error.

 

  • Requesting RMA Number


    Requesting a Return Material Authorization Number 

     

    Just Call  678 666 2001

    OR

    E-mail

    sales@kromedispense.com

     

    We’ll need the following Information Over Phone or E-mail
    • Order number (located in your confirmation emails)
    • A description of the item(s) you wish to return
    • Reason for the return

    As long as your reason for return is valid, we will provide you with a Return Authorization Number. Remember, you must ship items back within 20 days from date of receipt.

     

  • Sending a Return Package


    Sending Items Back

    1. Securely Package the items in its original shipment packaging
    2. Include a copy of packing slip along with the reason for return
    3. Write your Return Authorization Number ( RMA # ) on the outside of the box / Package (s)
    4. Ship  package to

    Krome USA Inc.

    3069 McCall Drive Ste. 7

    Atlanta, GA 30340

    678 251 8570

    Your returns will be processed as soon its possible but may take up to 20 – 25 days. The time that it takes for a “credit” to appear on your monthly statement varies by credit card company. Kindly allow 1 – 2 billing cycles for the refund to appear in Statement / Reports.

    Please note that all returns must be shipped complete, in it’s original and suitable for resale condition, with all original boxes and packing materials. Krome Usa Inc.  reserves the rights to refuse a return on any product that does not meet these requirements.

  • Re-Stocking Fees


    If its Not Our Fault !

    A 20% restocking fees or a minimum of $15 will be charged on orders filled correctly.

    Restocking fees or minimum restocking charges also applies to refusal of orders –  which have already left the Facility ( shipped )

Requesting RMA Number


Requesting a Return Material Authorization Number 

 

Just Call  678 666 2001

OR

E-mail

sales@kromedispense.com

 

We’ll need the following Information Over Phone or E-mail
  • Order number (located in your confirmation emails)
  • A description of the item(s) you wish to return
  • Reason for the return

As long as your reason for return is valid, we will provide you with a Return Authorization Number. Remember, you must ship items back within 20 days from date of receipt.

 

Sending a Return Package


Sending Items Back

  1. Securely Package the items in its original shipment packaging
  2. Include a copy of packing slip along with the reason for return
  3. Write your Return Authorization Number ( RMA # ) on the outside of the box / Package (s)
  4. Ship  package to

Krome USA Inc.

3069 McCall Drive Ste. 7

Atlanta, GA 30340

678 251 8570

Your returns will be processed as soon its possible but may take up to 20 – 25 days. The time that it takes for a “credit” to appear on your monthly statement varies by credit card company. Kindly allow 1 – 2 billing cycles for the refund to appear in Statement / Reports.

Please note that all returns must be shipped complete, in it’s original and suitable for resale condition, with all original boxes and packing materials. Krome Usa Inc.  reserves the rights to refuse a return on any product that does not meet these requirements.

Re-Stocking Fees


If its Not Our Fault !

A 20% restocking fees or a minimum of $15 will be charged on orders filled correctly.

Restocking fees or minimum restocking charges also applies to refusal of orders –  which have already left the Facility ( shipped )